A Travellerspoint blog

Caught Out By Technology

Thursday, 16 February 2017

sunny 34 °C

A bit of time on my hands and want to take the opportunity to record some recent frustrations with the march of technology. I recall the early days of Web Page design when we needed to be cognisant of the variations in how different versions of Microsoft Internet Explorer could mangle your carefully designed page.

Well the world has moved on and there is now a bewildering array of platforms, browsers and operating systems. In addition to web page behaviour when opened with different browsers there is the variation of the platform. What got me was when I tried to renew our National Express Coach Cards. Working from the lap-top I followed the simple links to the page that presented the form to be filled in. All went well until it asked for the address to which the cards should be sent. The form defaulted to addresses in the UK and there was no field to select 'Australia' and consequently my post code was not accepted.

Contacted National Express Customer Care people by email explaining that I couldn't fill out the form to complete the purchase. Some time later they respond and provide me with a link to the same Web form. Opened it from the lap-top and same result.

Decided to try their 'Twitter' contact option. First I had to sign up for a Twitter account, not difficult to do but a lot harder to use and understand. In relatively quick order I received a reply containing another link to their Web form. I happened to access the Tweet on my Samsung Android and amazingly this Web form included the Country selection field and it was all rosy from there on. SUCCESS !! Different hardware platform and different versions of the browser.

I then spent some hours selecting and purchasing seven separate Coach tickets for the local transport in the UK. The booking service is a little tedious as each trip has to be totally finalised through to payment. Next trip, start from scratch and enter all those common fields again. There is also the need to have some knowledge of the geography, something I'm a bit short on. It marked the completion a significant step in the preparation.

To round out this saga, I was contacted by phone to offer additional advice or assistance at 03:15 in the morning. The lovely lady kept on apologising and I struggled to catch up with events and actions that had taken place.

The other Technology related event occurred with an application on the Samsung Android. I have had the Singapore Airline app installed and when I tried to open it, I was told that I had to upgrade my version to the latest. Applied the update and received a message that "Your device is not compatible with this release. ". Bit of a surprise, perhaps they could check before they download. Contacted their help desk and was asked to send them some screen captures showing these messages.

That's also easier said than done. Find instruction on how to take a screen capture, find various answers and work through them. Finally take the scree shots and send them off. Another day or so and there's a response, my phone is too old and this issue can only be solved by me buying a replacement phone. Will work it on Jenny's phone for now.

Will continue to add entries as various preparations are finalised or we encounter issues along the way

Wishing you good health and safe travel.
Have a great day and stay well.
Cheers .. Tony

Posted by greynomadm 18:23 Archived in Australia

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